Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

You acknowledge and agree that returns shall only be
accepted by us in the following circumstances: a) incorrect
Product(s) have been supplied or ordered; or b) faulty or
defective Product(s), which is the result of the manufactures
error.

To start a return, you can contact us at [email protected]. Please note that returns will need to be sent to the following address:
2/7 Michelle Road,
Wigram, Christchurch 8042

Product returns must be sent back to us within 3 Business
Days.
Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return questions at [email protected].

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Where the goods that we supply you have been specially ordered for you and are not stock items, you may not return them.

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
We do not accept exchanges. You will need to return your item for a credit / refund and purchase the item you are wanting.

Refunds
We will supply you a credit for goods returned only if we
have consented in writing and in our sole discretion. We may
charge you a re-stocking fee.
Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at [email protected].

Consumer Guarantees Act 1993

However, nothing in these Terms or in our returns policy
will limit or affect any rights that a non-business consumer may
have under the Consumer Guarantees Act 1993 in relation to
consumer goods.